Career Topper Online Education Pvt. Ltd. (“Career Topper”) has a practical and liberal Cancellation
Policy to help its users as far as possible.
Cancellation Policy:
- Cancellations for virtual training sessions, mock tests and crash courses shall be
entertained, if the user notifies Career Topper at least 24 hours prior to start of the first
training session.
- Cancellations made after initiation of trainings will be entertained on
case-by-case basis, depending on the pending hours of sessions. If more than 10 hours of live
sessions and/or 2 mock tests are pending, then cancellation may be permissible.
- Cancellations will not be entertained, if the products or services are sold at
discounted rates in accordance with a promotional activity carried on by Career Topper, through
any medium.
- Cancellations will not be entertained, once an order is placed for online
self-study material, such as, recorded videos and summary books, and access has already been
given to the user. Such cancellations will not be entertained, whether the online material is
purchased individually, or together in a package, or through a group order.
- Cancellation of unused and separately identifiable products/services of a
combined/customized package, after deducting full retail price of products mentioned in point 5,
is allowed.
- Once a cancellation order is placed, access for the particular product/service will
be blocked in the user’s account immediately and Career Topper will not be liable for any loss
of data.
Users are encouraged to provide their feedback/complaints on the products/services offered by Career
Topper, before any cancellations, by writing to support@careertopper.com.
Refund Policy:
- Refunds shall be issued to eligible users, within 15 days from the date of
cancellation. For this,
- Users are expected to write to support@careertopper.com, giving adequate
reasons for the cancellation sought. Our support team will help the user in providing suitable
alternatives.
- If the cancellation is accepted, our Support Team will issue the Cancellation ID
No. and process the Cancellation of the Order.
- In case Career Topper cancels a Virtual training session and the fees for such
training is paid in advance by the user, then Career Topper will refund the advance money to the
user to the extent for which training has not been provided.
- If a user has accidently paid twice for the same package, then Career Topper will
refund the amount paid second time, within 15 working days of the payment made.
- The liability of Career Topper is limited to the extent of the money paid by the
user, in case of any cancellations made. We shall not be liable to pay loss or consequential
damages or any other charges, as a result of charge-backs or additional fees charged by banks or
online payment gateway.
The Cancellation and Refund Policy is subject to change by Career Topper from time to time, as it may
deem fit, without prior notice to the users. Users are encouraged to periodically review the
Cancellation and Refund Policy on the website.